Privacy Policy

The SEO Company Brisbane ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APP1 to APP13) under the Privacy Act 1988 (Cth). This policy explains what we collect, why we collect it, how we use it, and the choices you have.

What we collect

When you submit an enquiry through this site we collect the information you provide on the form. That typically includes your name, email address, phone number, suburb or postcode, business website URL, and any details you add about your project or goals. We do not collect sensitive information as defined under the Privacy Act.

We also collect limited technical information automatically when you visit the site, including your IP address, device type, browser type, referring page, and pages viewed. This is used for site analytics and security monitoring.

How we use your information

We use the information you provide to respond to your enquiry, deliver the free written SEO audit you requested, and connect you with a suitable specialist in our network. We may also use it to follow up on your enquiry, answer any further questions you have, and send you the audit results.

We do not sell your personal information. We do not share it with unrelated third parties for marketing purposes.

How your enquiry is handled

The SEO Company Brisbane is a Brisbane SEO agency. By submitting an enquiry, you consent to your details being received by our team so we can prepare your free written audit and reply to your brief. Where the scope sits inside a specialist sub-discipline (for example, technical site audits or large ecommerce migrations), the assigned consultant on our team may collaborate with a vetted contract specialist; access to your enquiry data is limited to the people working on your brief.

Cookies and tracking

This site uses cookies and similar technologies to remember your preferences and to measure how visitors use the site. We use Google Analytics to collect aggregated, anonymised statistics about page views, time on page, and conversion paths. You can disable cookies in your browser settings, but parts of the site may not function correctly if you do.

Third-party processors

We use the following third-party processors to operate the site and respond to enquiries:

• LeadConnector (HighLevel): Form submissions are delivered to a LeadConnector webhook for routing to the consultant on our team. LeadConnector processes data on our behalf and is bound by its own privacy and security commitments.
• Google Analytics: Aggregated, anonymised site usage analytics. Google operates under its own privacy policy.
• Cloudflare or Hostinger: Hosting and content delivery for the site itself, including basic security and DDoS protection logs.

Your rights under the Australian Privacy Principles

You have the right to:

• Request access to the personal information we hold about you (APP12).
• Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP13).
• Request deletion of your personal information where we no longer need it for the purposes outlined above.
• Withdraw consent at any time. If you withdraw consent we may not be able to continue to process your enquiry.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

Data retention

Enquiry data is retained for 24 months from the date of your enquiry to allow follow-up communication and for our legal and tax obligations. After that period it is deleted or de-identified. Aggregated analytics data is retained indefinitely.

Data security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. The site is served over HTTPS, form submissions are transmitted over encrypted channels, and access to enquiry data inside the matching service is limited to staff who need it.

Contact for privacy concerns

For any privacy question, access request, correction request, or complaint, contact us at hello@theseocompanybrisbane.com.au. We will acknowledge your request within five business days and respond substantively within 30 days.

Changes to this policy

We may update this privacy policy from time to time. The latest version is always available on this page with an updated "last updated" date. Material changes will be highlighted at the top of the page for at least 30 days following the change.